Troubleshooting

If you're struggling to set up your board or experiencing errors

Server Maintenance/Known Outages

There is currently no scheduled server maintenance or known outages - to report email support@livemetromaps.com

If your board was previously working:

Is your board in Safe Mode?

If the entire board is illuminated red, your board has entered safe mode due to a repeated failure. To leave safe mode - press the "Reset" button and see if your board starts working again.

Try Pressing the "Reset" Button

It's possible there's an automatic update available that will automatically install upon startup, or the code got stuck and needs to be restarted. Additionally, if the board lost WiFi connection for an extended period of time - this could help reconnect it.

Check the "Power" and "WiFi" status LEDs

If the Power LED is off, the board is not getting any power - try another outlet or power supply. If the WiFi LED is off, it means your board disconnected from the network it was previously on - you'll be able to enter new WiFi details by following the instructions on the Setup Instructions – Live Metro Maps

Switch to Recorded Data by press & holding the "Mode" button for >5 seconds

It's possible the current MTA live data feeds are experiencing issues - try switching to pre-recorded data to see if the board behaves normally. The "Live" Status LED will be off once switched.

Note that you still need a network connection to access pre-recorded data because it's not locally stored.

Test board with personal Phone hotspot.

Try connecting the board to your phone's hotspot by following the Setup Instructions – Live Metro Maps.

If the board works with your hotspot, then the WiFi network you were originally connected to doesn't work or doesn't support 2.4ghz devices.

If the board fails to connect - make sure "maximize compatibility" or any equivalent hotspot settings are turned on. However not all hotspots will support this type of device.

If it's a new board:

Make sure your board is getting power

Check the "Power" status LED in the lower left corner of your board - if it's not illuminated your board is not receiving power and you should try another outlet or power supply.

Make sure you inputted your WiFi detailed correctly

The WiFi information uploaded to the board must be exact - make sure capital letters, spaces, and special characters all match.

Ensure your WiFi network is compatible

The board runs on 2.4ghz network - most WiFi networks support both 5G and 2.4G devices - however some routers host separate 5G and 2.4G networks.

Test board with personal Phone hotspot.

Try connecting the board to your phone's hotspot by following the Setup Instructions – Live Metro Maps.

If the board works with your hotspot, then the WiFi network you were originally connected to doesn't work or doesn't support 2.4ghz devices.

If the board fails to connect - make sure "maximize compatibility" or any equivalent hotspot settings are turned on. However not all hotspots will support this type of device.

Switch to Recorded Data by press & holding the "Mode" button for >5 seconds

It's possible the current MTA live data feeds are experiencing issues - try switching to pre-recorded data to see if the board behaves normally. The "Live" Status LED will be off once switched.

Note that you still need a network connection to access pre-recorded data because it's not locally stored.

 

If you're still having issues - please contact us: support@livemetromaps.com